Customers want to feel like kings and queens and its good to let them feel as such because they they the lifeline to your business growth.
If possible you can have dedicated staff trained to handle customer complaints and offer assistants when they need it. They are your company’s goldmine and you wouldn’t want to lose them.
Offer after-sales support
Business transaction doesn’t end after products or services are delivered. Customers want to belief that they are not left in the dark after patronizing your products or services. Special support should be given when the customer requests for it.
For example, a customer may not be inclined to operate a product he buys from you and may contact you for assistance though it may include a manual, be patient enough to offer any assistance needed, or a product may develop fault or breakage after purchase, if possible you may offer warranty services to cover up for issues as these.
You may want to check up on your customer for feedback on how your services went well with them or how good a product is and if possible seek their opinion oh how to provide even better services so they will feel the king and queen they are.
Customer trust is the faith a customer has in a brand or company’s products or services and its ability to deliver up to expectation. Customer trust is key to every company’s growth as they are likely to repeat visits, refer your company to others and give you positive review.
It’s useless spending lots of money on paid ads if you are not able to gain and retain trust from customers. They are the foundation that grows your company.
Let’s take a look at 5 points to consider in building and gaining trust from your customers.
- Offer Excellent Customer Service
- Offer after-sales support
- Offer quality products and services
- Be Consistent in your product and service delivery
- Be Honest in your dealings
- Final thoughts
Offer Excellent Customer Service
Excellent Customer service is crucial for every business growth. The support and care you provide to your customers will always give them a reason to come back.
Customers want to feel like kings and queens and its good to let them feel as such because they they the lifeline to your business growth.
If possible you can have dedicated staff trained to handle customer complaints and offer assistants when they need it. They are your company’s goldmine and you wouldn’t want to lose them.
Offer after-sales support
Business transaction doesn’t end after products or services are delivered. Customers want to belief that they are not left in the dark after patronizing your products or services. Special support should be given when the customer requests for it.
For example, a customer may not be inclined to operate a product he buys from you and may contact you for assistance though it may include a manual, be patient enough to offer any assistance needed, or a product may develop fault or breakage after purchase, if possible you may offer warranty services to cover up for issues as these.
You may want to check up on your customer for feedback on how your services went well with them or how good a product is and if possible seek their opinion oh how to provide even better services so they will feel the king and queen they are.
Offer quality products and services
Your customers would always come back for more when they are served with value. When you offer quality products and excellent services, your company or brand name becomes a household name. They naturally refer you to others for the great value you offer them. They would be your marketing mouth piece preaching your brand to others.
A customer wouldn’t mind spending 500 Dollars or a product or service of value but will be reluctant to pay 10 Dollars for same product or services if they don’t see any value in it.
Be Consistent in your product and service delivery
Be consistent in your provision of quality service and products at all times. Never in anyway compromise your sales of quality products for cheaper ones for huge profits nor let personal problems affect your service delivery.
Let your customers always expect to be treated greatly as you use to treat them. Let them also be used to the best of durable products you sell. Let them think of your company as the headquarters for the best of products and services delivery.
If you are managing your company’s social media account, its advisable you draw a calendar of how often you update your page, your style of designs and creativity should always follow a pattern.
Be Honest in your dealings
Being transparent with your customer will increase their trust in your company and give them a sense of security during their interactions with you.
You would lose them because you were not honest with them about your products, services or policies.
Its better they walk away knowing your terms and conditions in your dealing than to lie and have them find out. Do you know what that means? You are not only going to lose them but whoever they would want to refer.
Final thoughts
You can take your company to a higher level by taking keen interest in building trust from your customers. Let your customers feel they have got only you to provide exceptional products and services such that they wouldn’t look elsewhere. Make them your friends, check up on them and if possible let they feel they are a part of your company or brand. Don’t forget that your customers are your company’s pillars and you would want to take extra care in your dealings with them.
